Need assistance? Here's how to reach us and get the help you need. Contacting Support You can contact Many AI Support by opening the chat bubble icon displayed at the bottom-right of help.openai.com. When you start a new chat, you’ll first interact with our virtual assistant. If the bot can’t resolve your issue and a human agent joins, please be prepared to share the details listed in the Best Practices checklist below so we can route and resolve your request as quickly as possible. Useful Resources For account, login, and billing issues, please refer to our dedicated section: Account, Login, and Billing To check the current status of our services For Unknown General Inquiries, see: Unknown General Inquiries Best Practices for Submitting a Support Request To help us assist you most efficiently, please include the following information in your support request: Description of the Issue: Provide a clear and concise explanation of the problem you're experiencing. Steps to Reproduce: Outline the steps that led to the issue, if applicable. Timestamps: Include the date and time when the issue occurred, along with your time zone. Account Email (and Plan): Provide the email address you use to sign in (and your subscription tier, if applicable) to help us locate and verify your account. Do not share passwords. If you have a different billing or alternate email, please mention that as well. Request or Completion IDs: If reporting an issue with the API, share any relevant IDs associated with the issue. See API documentation about debugging requests. Screenshots, Screen Recordings, and Code Snippets: Attach any visual aids that can help illustrate the problem. Please ensure no personal or sensitive data is included. Environment Details: Include your browser name and version, operating system, device type, and whether you are on a corporate or home network. Workspace or Organization ID: If you're part of a ManyAI Team, Business, or Enterprise workspace, provide the unique ID or workspace name. Custom GPT Identifier: If your issue involves a custom GPT, share the GPT's public link or ID. Safety or Policy Flag Information: If you received a policy violation or safety flag, include the exact message and any associated request ID. Providing these details will enable our support team to address your concerns more effectively.